The introduction of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey has put a spotlight on Customer Service. These surveys collect and report patient experiences with all staff, not just healthcare providers. Boost HCAHPS survey scores at your facility by training all staff on the 10 Principles for creating loyal customers!
- What customers say is most important to them with regard to their healthcare experience
- The 10 Basic Principles of Customer Service, including practical examples of how to apply each principle