Customer Service: Managing Angry Customers & Performing Effective Service Recovery

Sometimes, despite our best efforts, a customer may become upset or even angry. When this occurs, he or she will expect a lot of effort to make things better. This program explores how to respond appropriately to an upset or angry customer in order to meet, and thenexceedtheir expectations.

Program Highlights

  • Common reasons why healthcare customers may become angry or upset
  • Strategies to determine the root cause of a customer's anger or frustration
  • How to apply skills that will repair a bad situation
  • Highlight the benefits of a good service recovery
  • Step-by-step example of a positive recovery experience
Provide essential training to all staff on how to manage upset or angry customers and perform effective service recovery
Price: $295.00 USD

Product ID: ENV024
Media: DVD
Year: 2014
Duration: 17:00 minutes
Language: English
Tags: Customer Service, Violence, Safety, Skills and Team Training,
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