You may not consider yourself a customer service representative and you're right. But caregivers in long-term care do provide a service to residents. Those residents notice when caregivers take an interest in their well-being É or whether staff is just going through the motions. Family members notice it too. They also notice a rejuvenated and engaged loved one when they come to visit. For caregivers, excellent customer service earns praise from supervisors and makes care giving easier when residents and their families are satisfied.
During this program you'll learn:
- The importance of customer service in long-term care
- Who your customers are and what they expect from you
- How to consistently provide quality customer service
- Customer service concepts specific to long-term care
"Delivering Excellent Customer Service in the Long-Term Care Environment" is a practical educational tool. It demonstrates important skills necessary to help caregivers provide care for their customers residents and their families and to ensure consistent customer satisfaction. Filled with practical information and useful instruction, this video illustrates the standard for excellent customer care.
This video training provides a unique and interactive learning experience. In addition to the valuable learning information contained in the video and accompanying facilitator guide, the video in-service provides opportunities for facilitated discussion to help participants understand how excellent customer service can influence residents' overall quality of life.YOU MAY DOWNLOAD THE FACILITATOR GUIDE HERE