Communication is best defined as the sharing of information between individuals or groups. Effective communication is vital in today's diverse workplaces. Tension, friction, and misunderstanding may arise frequently, but their effects can be minimized with clear communication between health care providers and between health care providers and their patients.
This video focuses on:
- Barriers to effective communication
- Conflict resolution
- The role of culture in conflict resolution
- Essential communication during patient care
- Horizontal violence