Pocket Guide Practical Plans for Difficult Conversations in Medicine
Dr. Buckman, was a renowned comedian and oncologist at Princess Margaret Hospital in Toronto, Ontario Canada. This pocket guide was developed to help with communication techniques for difficult situations. Dr. Buckman offers clinicians a series of strategies to start and develop a dialogue with the paitent.
A laminated, 16 panel pocket sized fold-out which summarizes the central techniques of general communication (the C-L-A-S-S protocol) and of breaking bad news (the S-P-I-K-E-S protocol).